Happy to purchase their e-book template, I sent them an example of my problem, to my surprise, they sent me an updated template within hours. Thanks to all the folks.
It was a pleasure using your template. Your template saved us hours of frustration, your template is fabulous. It worked like a champ. Every page was exactly how I wanted.
My good friend suggested that I purchase this template. I did and was delighted that I got it. Formatting for e-books now becomes extremely simple, and convenient.